job description - Apartment Manager
- We are seeking a highly skilled and experienced Apartment Manager with Facility Management experience to oversee the daily operations of our apartment complex.
- They will ensure that the apartment is well-maintained and fully leased and that residents are satisfied with their living experience.
Responsibilities
- Develop and implement leasing and marketing strategies to ensure high occupancy rates and retention of guests
- Oversee the day-to-day operations of the apartments, including maintenance, and guest relations
- Conduct regular apartment inspections to ensure that the apartment is well-maintained
- Manage and supervise all on-site staff, including maintenance personnel, leasing agents, and administrative staff
- Coordinate with contractors and vendors to ensure that all maintenance and repair work is completed in a timely and satisfactory manner
- Develop and maintain positive relationships with guests and respond promptly to their needs and concerns.
- Enforce lease agreements and take appropriate legal action when necessary
- Prepare and manage the apartment budget, ensuring that expenses are within budgetary constraints
- Maintain accurate and up-to-date records of all leasing and maintenance activities
- Attend to emergencies and other urgent issues that may arise at the apartment.
- Creating and managing online listings including Airbnb and other relevant platforms
- Optimising pricing and occupancy rates to maximise revenue Responding to guest inquiries and booking requests Coordinating guest check-in and check-out
- Managing cleaning and maintenance tasks
- Conducting regular inspections of the property to ensure it is well-maintained
- Handling guest complaints and issues
- Providing local recommendations and advice to guests
- Conducting market research to stay up-to-date on local rental market trends
- Managing and overseeing a team of cleaners, maintenance workers, and other contractors as needed
- Maintaining accurate financial records and reporting to property owners
- Providing regular reports and updates to property owners
- Maintaining a high level of guest satisfaction to ensure positive reviews and repeat bookings. 99% 5-star reviews are a must
Requirement
- The ideal candidate will have a strong background in facility management, leasing, maintenance, and customer service.
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