job description - Application Support Officer (Food & Beverage
- Design, develop and execute all the relevant applicable SOP's.
- To implement the right process of product usage at customers site
- Responsible for customer site audits and conduct trials of new and existing products customers.
- Provide necessary training to the customers personnel for continuous improvement on the usage of products and maintain food safety standards of the company.
- To work on technical support, training and Food Safety audit as per organizational requirement and feedback of sales and marketing team.
- Detailed root cause study for any product variation and customer complaints and to submit report of the same to Management.
- To assess the various information tools, identify improvement opportunities and pinpoint bottleneck areas to further increase sales volume, market share and profitability
- Ensure compliance to all relevant safety, health and environmental procedures across the department in order to promote a healthy and safe work environment.
- Job is to support the Sales and Marketing group with product trials, training, technical specification and recommendation.
- Provide necessary training to the customers personnel for continuous improvement on the usage of products and maintain food safety standards of the company.
REQUIREMENTS:
- BSc/HND in Chemistry, Industrial Chemistry or Chemical Engineering
- Minimum of 5 years’ experience working in a technical role of a Food & Beverage company.
- Experience working in a Hygiene- Household, industrial & institutional environment.
- Requires extensive travelling within the territory of Nigeria / West Africa.
- Additional qualification on Food Safety/ ISO 22000 will be added advantage.
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