Job Responsibilities

Oversee EMS and other branch meetings
Regular environmental scanning to identify business opportunities.
Ensure collaboration amongst all units of the branch.
Ensure the branch has adequate work tools.
Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
Drives branch budget.
Customer engagement (Physical and Virtual).
Review and recommend loans for approval
Manage loan portfolio.
Responsible for the team's Sales/Service plan.
Ensure the branch ambiance is in line with the Bank's standard
Periodic review of direct reports
Prepare and present branch performance

Job Requirements

A good First Degree in any discipline and a Master’ degree. A professional qualification will be an added advantage
At least 6 years experience in sales, and customer service, including at least 1 year in a supervisory role.
In-depth knowledge of retail policies, procedures, and branch operations.
Strong Credit/Financial Analysis Skills
Understanding of lending regulations.
Ability to influence, motivate, and train others
Problem-solving skills.
Effective communication/Presentation skills
Good Interpersonal Skills
Conflict Management Skills
Managerial/Administrative Skills
Team building.

Branch Manager

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