Call Centre Agent Wellness Healthcare group

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell services when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal / team qualitative and quantitative targets.

Requirements and Skills

• OND in any related field
• 2 - 3 years of work experience.
• Previous experience in an added advantage
• Good phone and verbal communication skills along with active listening skills
• Ability to multi-task, set priorities and manage time effectively.