job description - Contact Centre Representative
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
Requirements
- Bachelor's Degree, HND, NCE / OND / SSCE / GCE / NECO with 0 - 3 years relevant work experience
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Note
- Only shortlisted candidates will be contacted.
- Only applicants living within the following axis will be considered:
- Oshodi/ Ilupeju/Mushin
- Ilasa/Cele/Isolo/Okota/Ajegunle
- Gbagada/Bariga/Somolu/Oworoshoki/Anthony
- Yaba/Onipanu/Palmgroove/Fadeyi
- Surulere
- Maryland
- Ojota/Ogudu/Ketu.
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