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Customer Experience ManagerPrestigious Consulting Group

LagosNigeria
2 years3 Applicants
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Salary:100,000.00 (monthly)

job description - Customer Experience Manager


  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.

Customer Experience Specialist Requirements:

  • A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
  • At least 2 years' experience as a customer experience specialist, or a similar customer support role.
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Proficiency in MS Office, as well as CX and CRM software.
  • Exceptional interpersonal skills and a client-centered approach.
  • Great organizational and time management abilities.
  • Superb communication, collaboration, and problem-solving skills.


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