- We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of like-minded individuals who are delivering solutions in an innovative and exciting environment.
- As a Customer Support Agent you will interact with the company’s customers by addressing inquiries in French / English Languages and resolving complaints, generally providing a higher level of customer support on specific products and services.
What you will Do
- Interact with customers in French language via WhatsApp chatbot, telephone, e-mail, in person or any other channel required to provide support and information on assigned products and services.
- Ensure appropriate actions are taken to resolve customers concerns/complaints that may arise at any point.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and feedbacks.
- Apply knowledge of specific products, services, or other assigned area of expertise to answer inquiries in both French and English Language.
- Perform other related duties as may be assigned.
What you will Bring
- Bachelor of Art - BA in French or equivalent.
- Excellent communication skills in French/English as well as active listening skill.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge in customer service, conflict management and ability to multitask.
- Customer service experience required.
Why You Should Apply
What we offer:
- Competitive remuneration package
- Extra day off on your birthday
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
- Be a part of a multicultural working environment
- Meet a very unique and promising business and industry
- Gain insights for tomorrow market’s foreground
- A solid career path within our working family is ready for you
- Continuous training and access to online training platforms
About the company
We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience.