Customer Service AssociatePruvia integrated

• We are looking for a Customer-oriented Service Executive who will act as a liaison, provide product/services information, answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction..
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

Requirements

• OND in any field.
• 0 - 1 year proven Customer Support experience, Customer Service Executive and telemarketing.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be computer savvy.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Female Preferably.