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Customer Service / Front Line Officer

Cobbler Care

Lagos, Nigeria
Views: 29

Posted: 9d

3 Applicants

Posted: 9d

3 Applicants

Description


  • Manage large amounts of incoming phone calls and answer all client questions.
  • Redirect phone calls to the appropriate department and takedown messages.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper..

Job Requirements / Skills

  • OND, HND and BSC Holders.
  • Must be willing to work weekends.
  • Both male and female can apply.
  • 1-3 years Experience in the same role.
  • Good looks and neat in appearance.
  • Strong phone contact handling skills and active listening skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.
  • Excellent organizational and multi-tasking abilities
  • Strong knowledge of MS Office programs.


  • Location:

Requirement

  • Level: Beginer
  • Remote: No
Salary: ₦ 70,000.00
Job Type: Full time
Deadline: Jan 17, 2022
Industry: Service
Company rating:

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