Customer Service RepresentativeSpace Management

• The Space is looking to hire a customer service executive for our client.
• As a customer service executive you are the client's primary point of contact who helps customers with complaints and questions, gives customers information about products and services, takes and processes orders e.t.c.
• Our ideal candidate must be emotionally intelligent and must maintain a calm composure at all times.

Responsibilities

• Responding promptly to customer inquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints
• Keep records of customer interactions, process customer accounts, and file documents
• Knowing our services inside and out so that you can answer questions
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process.
• Generate sales leads
• Build sustainable relationships and trust with customers through open and interactive communication.

Requirements

• Must be presentable
• Proven experience as a Customer Service executive
• Minimum qualification of B.Sc
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Analytical and problem-solving skills
• Excellent listening skills and an empathetic voice and manner
• Basic knowledge of computer software and office systems.