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Customer Service Representative (Male)PoiseConnect Pty

LagosNigeria
a year12 Applicants
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Salary:100,000.00 (monthly)

job description - Customer Service Representative (Male)

  • We are hiring Male Customer Service Representatives to manage customer queries and complaints.
  • You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Description / Responsibilities

  • Take customer orders and ensure they are appropriately sent to the Operations Staff and sent to the group chat.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our Product Services inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Minimum academic qualification of Ordinary National Diploma (OND), HND, General education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Self-motivated and deliveringquality work and is proactive
  • Ability to self-manage and self-motivate. Must be a self-starter
  • Fast and accurate in typing
  • Dynamic and enthusiastic person with good written and verbal communication skills
  • Persuasion and Influencing skills, strong negotiating skills
  • Good work organization, time management skills and ability to work under pressure
  • Ability to work quickly, methodically and accurately
  • Sound interpersonal skills
  • Should be a resident of Lagos state ONLY!

Remuneration

  • N50,000 per month Salary for Initial 2 - 3 months of Probation & Training. N100,000 per month after the period of probation
  • Added Incentives regularly
  • HMO to be discussed
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About the company
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PoiseConnect Pty is a registered start-up Immigration/Travel Consulting firm with a core focus on the areas of Visa advice, documentation assistance, and International Passport processing.

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