Front Office ManagerLaim Hotel

• Does the hustle and bustle of life excite you? Is guest service your ultimate passion? If you say Yes I Can! we’re looking for fun people just like you! We are one team and make memorable moments for our guests.
• Our fun Front Office Department is the heart of the house, and our Front Office Managers exude patience, empathy and personality to host the show through a well-rehearsed, friendly and empowered team.
• A smile is essential, but you can’t hide behind it, you must be confident in business essentials and revenue generation.

Key Responsibilities

• Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation.
• Overseas and participates in the prompt and courteous check in and check out of guests
• Utilizes leadership skills and motivation to maximize team member productivity and satisfaction.
• People developer/exporter.

Requirements

• Candidates should possess a Bachelor's Degree
• Minimum of 4 years of experience.
• Proficient in all Front Office and Guest Relations procedures to be a resource when needed.
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team - member management.
• Commercially aware
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards.
• Clear thinker with excellent communication abilities.
• Strong working knowledge of Opera Property Management System.