job description - General Manager
- The General Manager is responsible for the overall operational management of the office with a view to implementing the goals and objectives as well as the Policies of the Organization.
- Direct and oversee daily business activities, improve overall business functions, supervise heads of departments, manage budgets, develop strategic plans, drive policies, and communicate business goals.
Responsibilities
- Oversee day-to-day operations, management, leadership and control of the Office.
- Develop and control annual budgets for operating and capital expenses. Forecast management plans and prepares monthly performance, explaining variances.
- Proactively build relationships with residents, ownership, and other stakeholders to create a fantastic experience at all times.
- Supervise all the departments such as Security, operations, Facility, Finance and other units within the organization for improved efficiency and prompt service delivery at all times.
- Maintain high resident satisfaction ratings and attract positive reviews using customer-centric approaches.
- Monitor key performance metrics and deliver accurate financial and operational reporting to ownership.
- Assist in planning and executing capital improvement projects as needed.
- Stay up-to-date and maintain market awareness of other competitive establishments around the globe, benchmark standards and study overall market conditions to develop and execute initiatives that outperforms the market.
- Act as primary strategic contact with property owners, Residents and contractors to ensure that the Organization’s objectives are being met.
- Prepare and deliver timely, accurate and complete reports for Executive Committee decision-making and awareness.
- Champion and drive policy, processes and strategy development and implementation.
- Oversee daily operations of the company, resolve issues and conflicts in a strategic and efficient manner.
- Ensure the creation and implementation of a strategy designed to grow and improve the business.
- Coordinate the development of key performance goals for functions and direct reports.
- Ensure the development of tactical programs to pursue targeted goals and objectives for the Organization.
- Ensure the overall excellence in delivery and quality of the Organization's offerings to customers/Residents through deployment of the highest standards and practices.
- Evaluate and decide upon key investments in equipment, infrastructure, and talent.
- Communicate Overall strategy, decisions, policies and results to the employees and enforce compliance.
- Negotiate high-level contracts on behalf of the Office, maintain beneficial agreements with vendors, contractors and suppliers.
Qualifications
- B.Sc / BA in Business or relevant field.
- A Master’s Degree or its equivalent is desirable.
- Minimum of 17 years proven experience at Leadership level, 5 of which must have been as a General Manager or in a similar senior leadership role.
- Experience in Managing in a similar operation is an added advantage.
Competencies:
- Experience in facilities management environment encompassing team leading and management skills.
- Highly skilled in planning, research and budgeting.
- Knowledge of overall business process and functions (Finance, HR, Procurement, Operations, Customer services etc.).
- Problem-solving aptitude, strong analytical ability, capable of handling complex duties in a strategic manner.
- Excellent communication, negotiation and presentation skills.
- Outstanding organizational, supervisory and leadership skills.
- Strong skill in the area of people management and commercial management.
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