job description - General Manager
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Inspect the grounds, public areas and guest rooms for appearance and cleanliness
- Ensure company standards for housekeeping, decor and guest services are met
- Answer guest questions about hotel services and policies
- Keep track of the hotel’s financials
- Monitor staff performance, ensuring the hotel is running well and guests are happy
- Coordinate front-office and back-office activities and resolve any problems
- Set budgets and room rates, allocate funds and approve expenditures for various departments.
Qualities and Skills
- Candidates should possess a B.Sc Degree with 3+ years relevant work experience.
- Ability to lead a large group
- Attention to detail
- Ability to work in a fast-paced, high-stress environment
- Excellent written and verbal communication
- Knowledge of all hotel operating procedures
- Critical-thinking and problem-solving skills
- Ability to manage several budgets
- Excellent customer service and interpersonal skills.
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