job description - Hausa Speaking Contact Centre Representative
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
Requirements
- Candidates should possess a Bachelor's Degree, HND, NCE, OND or SSCE / GCE / NECO qualification with 0 - 3 years relevant work experience.
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Report
About the company
239 followers
Follow