ICT OfficerCedacrest Hospitals

• Reporting to the Hospital Manager and ICT Manager the ICT officer will monitor and maintain the computer systems and networks of the organization.
• You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

Responsibilities

• Administration and oversight of all ICT functions.
• Providing technical support across the company (this may be in person or over the phone-remotely)
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems, software, telecoms and networks
• Diagnosing, repairing faults and resolving network issues.
• Responding in a timely manner to service issues and requests.
• Speaking to customers (staff) to quickly get to the root of their problem.
• Providing timely and accurate customer (staff) feedback.
• Talking customers (staff) through a series of actions to resolve a problem.
• Following up with vendors/clients to ensure the problem is resolved.
• Repairing and replacing equipment as/when necessary.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Regular scheduled maintenance on networks, hardware and software.
• Ensuring security of hardware, network and data with proper security policies and software.
• Creation, implementation and review of disaster prevention and recovery policies
• Possible training of junior staff
• Providing regular weekly/monthly reports and feedback to the HQ all related ICT issues
• Receiving and administration of HQ support and oversight assistance on all related ICT issues (on-site or remotely).

Qualifications / Competencies

• Bachelor's Degree in Computer Science or any related course
• 2 - 4 years of experience as an ICT support with proven experience role.
• Hands on experience in troubleshooting, ICT helpdesk and customer
• Excellent knowledge of best practices around management, control, and monitoring of the organisation’ infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure laptop/desktop hardware
• Familiarity with backup and recovery software and methodologies
• Great at organising, prioritising and multitasking
• ITIL V3, Cisco, CompTia+ or BCNE training.

Core Skills:

• Having a working knowledge of common information technologies and systems
• Managing multiple users simultaneously while maintaining high customer service standards
• Communicating smoothly to the staff when & while resolving their technical issues.
• Troubleshooting common ICT problems.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment.