Immigration Counselling / Business Development ExecutivePoiseConnect Pty

• We need an Immigration Counselling / Business Development Executive to lead the day-to-day operations and the team of the firm.
  

Purpose of Role

• Daily oversight and effective management of operations in the Travel Center.
• This involves sales, issue resolutions, promotional developments, and advisory services to all walk-in Travelstart intending and current customers.

Responsibilities

• Deliver world-class customer experience.
• Counsel & process clients for Permanent Residency, business/Work Permit, job-seeking visas, Holiday/Honeymoon visas, student visas, etc. for various choice destination countries.
• Support and guide all customers with their queries such as Passport, Visa & Immigration advisory
• Resolve customer issues and complaints in a creative and timely manner to maintain trust.
• Escalate client complaints or inquiries.
• Liaise with the broader Operations team to ensure customer resolution and satisfaction.
• Relate with partners to find the best solution for our clients.
• Assist the team with the identification of new strategies and action plans aimed at improving customer-centric service and company growth.
• Drive increased sales and reduce losses.
• Effective administration and reporting.
• Monitor and ensure smooth operations of all customer communication channels.
• Provide ad hoc support to the PoiseConnect team.
• Effectively utilize customer Feedback to improve our operations and internal processes where applicable.
• Any other assigned duties.

Requirements

• Candidates should possess a BA / HND / OND qualification.
• The Candidate should have a proven work experience as an Immigration/ Travel and Tour consultant.
• The Candidate should be proficient in the English Language.
• Customer-oriented approach and exemplary sales skills
• Should have sales experience in Visa and Immigration industry.
• Ability to manage crises and emergencies within and outside working hours.

Technical Skill Requirements:

• Minimum of one (1) to three (3) years in the Immigration & travel industry.
• Good command of the English Language (Reading, speaking, and writing)
• Excellent communication skills.

Personal / Behavioural Competency Requirements:

• High energy levels
• People management skills
• Entrepreneurial spirit
• Team player
• Proactive and Flexible
• Data-centric
• Creative
• Willingness to learn and take on new challenges
• Organisational and Time management skills
• Key Relationships / Interactions
• Operations
• Finance
• Marketing.

Perks and Benefits

• Salary
• Incentives & Bonuses
• HMO
• Long Term Benefits based on performance.