job description - IT Specialist
- Curate relationships between new customers and the clients brand and product portfolio
- Complete in-home consultation and assessment
- Architecting tailored Smart Home solutions that best meet the customers’ needs
- Rely on problem-solving acumen to analyze customer issues and recommend solutions
- Rely on sales abilities and product knowledge for solutions that are best for customer
- Activating and upgrading systems with enhanced technology
- Perform activation of equipment – including: Cameras (interior & exterior); Security hardware- E.g., door/window sensors, motion detectors, touchscreen panels; IoT and Smart Home devices (e.g., Smart Thermostats, Lighting, AI assistant)
- Complete customer onboarding and education of key products and services
Key Job Essentials
- BSc or the equivalent
- Possess a customer-first mindset- focusing on developing lifelong customers by providing a world-class customer experience
- Exceptional verbal communication and interpersonal skills
- Aptitude for troubleshooting networking and technical issues with the latest Smart Home and IoT devices
- Familiar with upselling techniques
- Comfortable using the latest hand and power tools to efficiently install and service Security and Smart Home equipment
- Physical agility
- Follow safety practices to safeguard against injury and damage to property.
- Good knowledge and use of Microsoft PowerPoint is essential
Requirements
Desired Technology Experience that would make a candidate successful:
- Experience setting up smart home actions on Google Assistant
- Experience installing and configuring smart home skills on Amazon Alexa
- Experience installing and configuring one or more of the following smart home devices including video cameras, video doorbells, voice assistants, thermostats, smart plugs, or mesh WiFi systems
- Experience creating helpful home automation using one or more smart home devices
- Keen ability to demonstrate how to control a helpful home using a myriad of user interfaces (voice, mobile app, smart display, or scene triggers)
- Able to listen to customers and design a delightful smart home experience tailored to their lifestyle
- Adept at communicating the value of a helpful home to build excitement and help sell products and services;
Salary
Attractive and very competitive.
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