Maintain the smooth running of computer systems, routers, switches, internet and ensure users get maximum benefits from them.
Offer daily operations and systems support to personnel
Setting up of computer LAN for new outlet while providing solution to IT matters concurrently.
Verify functionality of hardware and software components
Conduct consistent network backup operations
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Planning and undertaking scheduled maintenance upgrades
Restricting access to unauthorized site, downloads and users.
Setting up accounts for staff, educate them on log in and resolve issues arising
Troubleshoot hardware and software issues in person, remotely and via phone
Investigating, diagnosing and solving computer software and hardware faults
Repairing equipment and replacing parts, checking computer equipment for electrical safety
Maintaining records of software licenses

Qualifications

BSc in Computer Science / Engineering, Electrical / Electronic Engineering or related field
Minimum of 2 years experience as an IT Personnel
Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting.
Good interpersonal skills, should be able to interact with all staff across all level and cadre
Creative, open to new ideas and ability to multi-task effectively

IT Support Officer

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