Key Account ManagerAirtel

Job Purpose

• To acquire and retain more post-paid customers and generate revenue for the business.

Key Responsibilities

• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment
• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Create opportunities to run presentations of our corporate products to the sector of assignment
• Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement
• Drive the sale and activation of the above products across the sector.
• Grow the usage of corporate products in the sector allocated to you
• Create exceptional opportunities to sell special products like E1’s, Blackberry’s and data cards in the sector
• Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures
• Monitor the activities of competition and develop or recommend counter measures to win competition
• Responsible for the day-to-day management of all Airtel relationships in the sector
• Develop good relationship management processes with both existing accounts and prospective customers.
• Encourage and develop opportunities to have Airtel presence in all Corporates, Post-Paid Retail & Sme Companies within sector
• Responsible for the weekly and monthly reports on post paid subscribers activities, bill delivery and collection in the sector of assignment
• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Maintain and manage database of all corporate customers in your sector
• Establish and maintain excellent relationship management with existing Post-paid subscribers within the sector
• Encourage and develop opportunities to have Airtel presence in all Corporates, Post-Paid Retail & Sme Companies in your sector.
• Encourage all existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector.
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.

Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:

• A University Degree in Business Administration, Marketing or any related course.

Work Experience:
Must have:

• 3-5 years, preferably in FMCG, Consumables and Telecoms
• Experience in managing Public Sector Accounts.

Other Requirements:

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization.