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Merchant Support AgentTraction Apps

EdoNigeria
a year0 Applicants
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job description - Merchant Support Agent

  • We are looking for driven passionate problem solvers and self-starters to join our team.
  • In this role, you will be responsible for resolving first level complaints from merchants via social media, emails and phone calls.
  • Also, to be available to take all enquiries from incoming calls and cross sell Traction's products and services.

 

What you’ll do

  • Conduct regular visits and support of Merchants to ensure up-time on POS terminals.
  • Provide on-site support to customers that use Traction apps products
  • Attend customers' complaints, enquiries, and resolve issues via phone and first-level support.
  • Work hand in hand with the sales team to carry out deployments and deliver on leads.
  • Prepare and submit daily activity reports including issue resolution, feedback, and performance reports.
  • Escalate the issues/complaints to higher authority for solution if needed.
  • Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

 

What you’ll need (Requirements)

  • B.Sc Degree preferred
  • At least 1 year of experience in a relevant role
  • Thorough understanding of the Fintech industry
  • Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
  • Strong communication skills.

 

Why Traction

  • Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  • Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  • Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  • The Best Team. Working with a motivated and talented team plus regular team bonding events.
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Traction Apps is a one-stop platform for small businesses to accept payments, run their businesses and access capital for growth, We are building the operating system for SMEs in Africa!

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