NOC Support Engineer (NYSC)Ngcom Network Solutions

• The NOC Support Engineer will be responsible for proactive monitoring of base transceiver stations and IP devices, as well as fiber infrastructure across our network, performing first line troubleshooting/fault isolation, resolving where necessary, and escalating to other levels for support.

Responsibilities

• Maintain and ensure full compliance with all NOC processes and procedures.
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
• Monitor network providing update, status and performance of all network components, capacity services etc.
• Identify and provide first-line support on all faults on the network in accordance with the Company's standard operating procedure for fault escalation and management.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications

• B.Sc / HND in Electrical / Electronic Engineering or related discipline.
• Some experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Skills & Competencies:

• Knowledge of Ubiquiti or Cambium radio.
• Good analytical and problem-solving skills.
• Knowledge of DWDM/OTN technology.
• Knowledge of OLT.
• Knowledge of PtP/PtMP Microwave technologies.
• Knowledge of basic TCP/IP configurations and troubleshooting.