Operation SupervisorLe Treda

• The incumbent will primarily develop the brand awareness and manage the daily operation of the business.
• Supervise all aspects of Operations - Laundry & Housekeeping, Front Desk, and Lounge and Bar.
• Supervise the sales activities to ensure that agreed set targets are met.
• Supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls in line with the Standard Operations Procedure (SOP) of the Company. .
• To Supervise Housekeeping Operations such as cleaning of general area, room management, laundry Operations in line with the House-keeping SOP.
• To supervise the lounge operations such as coordinate sales activities, ensure sales and stock movement are properly recorded in line with Management’s directive.
• Inspect guest rooms after rooms have been turned around by Housekeepers to ensure that hotel protocols are being followed.
• Inspect all other hotel areas for cleanliness and ensure that hotel protocols are being followed.
• Ensure all appliances in guest rooms and general areas are in good condition at all times.
• Promote 100% guest satisfaction throughout the property. Instill the 100% guest satisfaction objective to all staff.
• Dealing with customer complaints and comments and ensuring that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
• Meeting and greeting customers;
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.

Requirements

• Must have SSCE or Ordinary National Diploma in any discipline.
• Diploma in Hospitality Management is an added advantage.
• Must have a minimum of 3 years relevant experience.
• Must have knowledge of sales and marketing processes.
• Knowledge of inventory management Processes
• Environment / Industry knowledge
• Computer proficiency
• Business and commercial awareness
• Budgeting experience, accountancy skills and a general financial awareness
• Computer knowledge - Basic knowledge of computers and software including ability to use e- mail, word processing, and spreadsheet software.
• Must have excellent interpersonal and communication skills
• Strong customer service skills
• High level of organizational and planning ability
• Team working skills, including the ability to manage and lead a team.
• Ability to remain calm under pressure
• Adaptability and flexibility
• An efficient and organized approach with excellent
• Timekeeping skills
• Influencing and negotiation skills
• Administrative skills
• Attention to detail
• Problem-solving skills
• Ability to think on your feet and make quick decisions.
• Organizational skills - Ability to organize multiple projects;
• Manage and prioritize multiple tasks and meet deadlines.