We are looking for a product manager for their digital product. The Product Manager will be responsible for product strategy, planning, development and implementation of new products and product enhancements for the product as well as of other digital platforms.
This includes managing new offerings and enhancements throughout the product lifecycle; leading scrum sessions and release management, collaborating with business lines and other teams in defining the product vision, gathering and prioritizing requirements, developing roadmaps and working closely with technology partners, and key business stakeholders to deliver and maintain profitable solutions that meet the needs of our clients. It also includes supporting Business Lines and Marketing in promoting the products and ensuring revenue, business value, and client loyalty goals are met.
Collaborating with business lines and teams, develop best-in-class, digital banking products that promote and create customer loyalty through highly innovative design and feature sets.
Leads agile scrum teams, plays the role of scrum master and product owner, manages backlog and release planning.
Understand customer needs in digital channels by engaging business lines, conducting industry and customer research.
Define product roadmap strategy, incorporating market direction and customer preference.
Work with a cross-functional team to drive the implementation of new products, features, and designs.
Define product direction, prioritize and manage features that will deliver best-in-class experiences for Eastern Bank consumers.
Work with the Design / User Experience team to translate requirements into concepts and elegant user experience designs.
Monitor and track product usage and performance.
Develop a closed-loop analytics system to gather customer feedback in order to shape and build future products.
Track product and feature use and work with the product team to analyze and understand implications for product enhancement.
Support the creation of other critical digital platforms by working with technology and business partners, architects and other groups to identify technical and functional needs.
Bachelor’s Degree in and any proven work experience in product management