job description - Protocol Officer
- The principal duty of a protocol officer is to foster understanding and cooperation between individuals, corporations, organizations and foreign bodies.
- The incumbent manages all ticketing administration processes in the most efficient and cost-effective manner for the business – queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, e-ticketing, etc
Job Description
- Make flight booking arrangements for staff on local and international travels
- Obtain prices from various airlines to find the best flight prices and options Check-in for flights, select seats per staff preference, send boarding passes.
- Procure necessary medical insurance information for all travels including itineraries related to flights & accommodation as requested
- Managing databases of frequent flyer miles, tickets, and other important data
- Ensure prompt processing of visa application for GMD and other staff approved for overseas travel.
- Liaise with compliance Manager on expatriate quotas, visa permit, and residency card and immigration documentations for expatriates.
- Arrange hotel and airport transfers travel packages in anticipation of travel
- Liaise with business heads to arrange logistics for local and international travels
- Arranging lodging and accommodation for staff on local and international travels
- Plan and arrange logistics for airport pickups and local movement abroad
- Carry out research of Airlines and Airfares around the world including their coverage and destinations
- Any other function as may be assigned by the GHR and GMD
Qualification / Experience
- Bachelor’s Degree / HND in Business Administration or related fields
- Minimum of 4 years cognate experience in the Travels & Tours Industry.
- Relevant IATA Certifications is an added advantage
Technical:
- Proven experience as Protocol Officer
- An analytical mind with problem-solving skills
- Excellent organizational and multitasking abilities
- Attention to details
- Time Management
- Thoroughness.
Non-Technical:
- Excellent interpersonal skills
- Excellent written, verbal and presentation skills
- Excellent organizational and follow-up skills
- Competent in problem solving, team building, planning and decision making
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