job description - Recovery Officer
- Recover bad debts from delinquent debtors.
- Obtain delinquent reports for all assigned defaulting portfolios and manage the recovery process.
- Reduce the non-performing loans owed to a company.
- Design work-out payment plans for debtors
- Develop options and alternatives that guarantee an effective recovery process, by devising customized recovery strategy on a case by case basis.
- Respond and enforce the banks policy issues to clients, such as fraud, breach of contract etc.
- Maintain appropriate and comprehensive records of customer’ discussions.
- Manage all assets (vehicles, income generating assets, personal assets and inventories) presented for repossession in line with the bank’s processes and procedures.
- Maintain confidentiality while handling customers enquires and information.
- Deliver high quality, efficient, responsive and professional service during the recovery process that portraits the bank ethical conduct.
- Report [daily] progress against target to the designated authority.
Qualifications & Required Skills
- Degree / HND in related discipline.
- 2 - 5 years' experience in a debt recovery role; preferable with financial services or Microfinance.
- Effective communication and reporting skills
- Basic mathematics and analytical skills as well as investigative and persuasive skills
- Problem-solving and decision-making skill
- Knowledgeable of recovery best practice and approach.
Areas of Expertise:
- Debt Collection
- Issue Resolution
- Numerical and well organised.
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