Relationship Manager, Public SectorFirst Bank

• Manage and deepens existing relationships with existing and prospective customers.
• Actively supporting the team’s client retention strategies by providing excellent service to customers.
• Contributes towards the achievement of established marketing goals/objectives through implementation of marketing strategies and plans within the assigned area of jurisdiction.
• Generate leads and identify new business opportunities.
• Initiate the development of products required to meet customer needs.
• Market the bank's products to meet customer needs.
• Serve as the primary daily service contact for the clients.
• Conduct accounts reviews to track customer needs and usage trends.
• Track and maintain customer data/information.
• Ensure efficient service and maintenance of existing customers.
• Interface with relevant Business Units for accounts transfers and other issues that may be of benefit to Public Sector customers.

Job Requirements
Education:

• Minimum Education: First Degree or its equivalent in any discipline preferably Business related.
• Higher Degrees/Professional Certification preferable.

Key Competency Requirements:
Knowledge:

• Bank structure, policies and procedures.
• Knowledge of government structure, policies and initiatives.
• Knowledge of political system and power centers in relevant areas.
• Industry knowledge.
• Banking operations/services/products.
• Regulatory Compliance.

Skills:

• Negotiations skills.
• Leadership/Supervisory skills.
• Strong networking and Relationship Management skills.
• Strong marketing and deal structuring skills.
• Excellent problem solving and creative thinking skills.
• Excellent people management skills.
• Excellent business development experience.
• Strong interpersonal and communications skills.
• IT & Computer appreciation.
• Organization/Coordination skills.
• Portfolio management.
• Credit assessment and structuring
• Marketing/sales.
• Business/product development.
• Customer relationship management.
• Client industry knowledge.
• Financial analysis.
• Business/operational strategy.