job description - Sales Operations and Expansion Specialist
- Measure and evaluate the performance of assigned locations and suggest strategies to boost sales productivity.
- Track sales trends and provide insights on current sales performance, and proffer solutions to improve performance.
- Training sales team members on topics including performance monitoring, pitching, sales conversation, closing and building strong and long-lasting relationships with customers.
Deliverables and Activities
Measurement & Evaluation:
- Track and analyze KPIs for growth, win/loss rates, upsells, renewals, quota attainment and identify individual performance areas for improvement.
- Boost sales productivity by helping simplify the sales process and identify pain points at every stage of the sales funnel.
- Partner with Sales and Marketing teams analyze campaign performance with reporting and dashboards.
Data Insights & Documentation:
- Contribute to the end-to-end process of tracking sales, operational metrics and deliver regular insights to the business and sales managers
- Support Sales Managers in planning, target setting and documentation, in alignment with business objectives
- Identify potential problems and suggest prompt solutions
- Identify and understand both the employees and the business needs and drive the necessary capability interventions.
Training & Onboarding of New Agents:
- Assist with the onboarding and training process of new Sales Representatives, TLs
- Maintain documentation on sales processes, policies, and provide relevant sales training materials to assist with onboarding new sales talent
- Identify potential skill gaps of the field sales team, train to bridge gap, and monitor impact on performance.
Joined Up Business Planning:
- Support the broader sales team to execute at maximum scale.
Team Engagement:
- Contribute to the development of engagement activities to keep sales team members enthused and engaged.
Required Skills and Experience
- Bachelor's Degree
- 1 - 3 years experience
- Proficiency in Word, Excel, and PowerPoint
- Strong Leadership and People Development Skills
- Great Analytical skills
- Excellent written & verbal communication skills
- Demonstrated ability to handle multiple tasks and assignments simultaneously
- Superior Communication / Presentation Skills
- Conflict Management / Composure
- Strong Planning & Organizational Skills
- Persuasive / Sales Ability / Negotiations
- Up to 10% travel required.
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