Senior Global Operations ManagerPathfinder

Summary of Role

• The Senior Global Operations Manager will support Pathfinder Global Services (GSO) team to ensure effective and efficient management of the GSO operation needs across Pathfinder offices.
• The Global Operations Manager will design, plan and oversee global operational systems that are fit for purpose in a globally dispersed, locally led, values-driven organization to ensure the goals and objectives of the Board and the Leadership Team are achieved.

Key Responsibilities
Global Operations Manual and Procedures:

• Develop and rollout Global Operations Manual.
• Design and provide Global Operations Manual training to all Pathfinder offices.
• Support Pathfinder Country Offices in developing local operations procedures in line with the Global Operations Manual
• Provide operations oversight and support to Pathfinder offices, executive management, and GSO team.

Organizational policies and procedures:

• Coordinate with each functional department of the organization to understand internal processes; document current procedures; and provide process improvement feedback to the Executive Team.
• Update, revise (as needed), and maintain organizational policy dashboard.
• Communicate with appropriate unit Leads when policy updates are needed.
• Coordinate with the Sr. Director of Internal Audit and Compliance policy updates, revisions, and approvals.
• Update and maintain Pathfinder “Policy Center” IShare page

Coordination of the Global Services (GSO) trainings:

• Coordinate with HR to review, update and revise Pathfinder mandatory training calendar for GSO administered & managed training.
• Coordinate with GSO Service Unit Leads to ensure that GSO mandatory training sessions are rollout out according to the organizational training calendar.
• Work with GSO Service  Unit Leads to track and report mandatory training compliance information/data to the Executive Team.

Management of Registration process – Pathfinder Country Offices:

• Work with Pathfinder Chief Legal Officer (CLO) and Country Directors (CD) to coordinate and support Pathfinder Country Registration processes.
• Coordinate with the outside legal counsel any legal requirements, documents, Pathfinder organizational. documents, etc. to complete the registration processes
• Maintain Pathfinder country registration documents in the internal drive/system and track its validity/expiration
• Coordinate with the CLO and CDs country registration renewal process as needed.

Global Security & Coordination of Regional Security Personnel:

• Serve as the main focal point to Pathfinder Regional Security Manager and Country Security Officers on specific matters related to global security.
• In collaboration with Regional Security Manager develop and maintain an internal reporting system related to security concerns and incident reporting.
• In collaboration with Regional Security Manager, review and provide input to the country's security plans during pre-award and post-award processes.
• Review office leases to ensure that security concerns are addressed.
• Update and maintain Pathfinder "Security Resource Center."
• In collaboration with Regional Security Officer, rollout "Crisis Management Policy" to Pathfinder office leadership to explain specific protocols outlined in the policy.

GSO (Global Operations Unit) support & special projects:

• Develop Operation’s Unit annual goals based on Pathfinder organizational goals and strategic priorities.
• Develop and manage the annual workplan and budget of the business unit.
• Supervise Regional Security Manager and Operations Coordinator/TBD
• Support the GSO Global Operations Unit in achieving organizational goals and priorities.
• Work on special projects as requested.

Requirements
Required Education and Work Experience:

• Bachelor's Degree in Business Management, Business Administration, or related field required;
• At least 7 years of experience in operations and project management is required; 5-10 additional years of experience would be considered in lieu of an advanced degree
• Advanced knowledge and hands on experience developing global operations systems, writing polices, manuals, training and capacity building.
• Prior supervisory experience managing staff in different geographic locations and time zones

Preferred Education and Work Experience:

• Master’s in Business Management, Business Administration, or related field required;
• 5 years or more working with an NGO
• French, Portuguese or Amharic language skills

Other Information:
Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit or stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• Less than 20%