Service Technician (Software Solutions)Tenaui

• Tenaui Africa Limited is looking for a highly skilled  Service Technician where the employee is capable of multitasking and managing a full workload.
• The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

Job Functions / Responsibilities

• Manage customer service requests from installation, diagnosing machine faults, repairing the equipment, final inspection, and testing.
• Perform onsite installation of machines, network connection and end user training.
• Repair and maintain our customer's office equipment to a suitable standard of proficiency.
• Assist IT Tech team and Managed Service customers with remote support.
• Assist Sales teams with pre and after sales support.
• Reporting to the MPS Manager.
• Maintain high levels of customer service and satisfaction also contributing to retention of existing MPS customers.
• Meeting customer demands by providing efficient, responsive, and accurate Field / Shop / on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.

Requirements / Qualifications

• B.Sc in Computer Science / Engineering, Electrical / Electronic Engineering or related field.
• Additionally, the successful candidate will have great problem-solving skills, communication skills and excellent time management skills.
• Experience in uniflow and paper cut managed print solutions industry is preferred and essential.
• Prior experience in maintenance and repair of copier office equipment preferred(Canon, HP,  Sharp, and Xerox experience is a plus).
• Excellent customer service and communication skills.
• Ability to troubleshoot and think independently.
• Knowledge of Basic Networking.
• Computer and analytical skills.
• Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes.
• Must be able to problem-solve, conduct written and verbal communication, read and comprehend technical information.

Salary
Attractive.