Site Reliability EngineerSoftcom Solutions

• At Softcom Limited, we’re passionate about building software that solves problems.
• As we expand our customer deployments, we are currently seeking an experienced SRE to deliver insights from massive scale data in real time.
• Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with cross-functional teams to develop real-world solutions and positive user experiences at every interaction.

Objectives of this Role

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications

Daily and Monthly Responsibilities

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Requirements

• Degree in Computer Science or a Technology-related field required.
• 3 years experience working in software engineering teams as a SRE or DevOps engineer.
• Practical experience of computer operating systems such as MS Windows, UNIX/Linux a
• An overall understanding of the scripting and source code programming languages, such as Javascript, Go, Python etc
• Experience architecting, deploying and scaling production workloads on AWS using services such as EC2, S3, EKS, VPC, IAM etc.
• Experience with containers and container orchestration tools such as Docker and Kubernetes.
• Experience with CI/CD tools such as Jenkins, Bitbucket pipelines, AWS CodeDeploy, AWS CodeBuild or similar.
• Experience with monitoring and observability tools such as ELK stack, Prometheus, Cloudwatch etc.
• Experience with incident management tools such as Opsgenie, Pagerduty.
• Experience automating infrastructure, testing, and deployments using tools like Terraform or Cloudformation and can explain the Infrastructure as Code paradigm.
• Good understanding of Chaos Engineering, even if you haven't yet implemented it yourself yet.
• Experience debugging complex problems.
• Good understanding of computer networking and messaging, especially between services.
• Has hands-on experience using source control (Git).
• Has experience with a variety of databases. (MongoDB, PostgreSQL, MySQL).
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Excellent written and verbal communication skills and high level of personal integrity
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
• Experience with contract and vendor negotiations and management including managed services.
• Specific experience in Agile (scaled) software development or other best in class development practices.
• Experience with Cloud computing/Elastic computing across virtualized environments.
• Knowledge of relevant IT Security related hardware, software and vendor solutions.
• Deep thinking analytical mind with the ability to quickly get to the root cause of issues.