Social Media / Customer Service OfficerDezigntees

Customer Service:

• Responsible for admitting guest and customers
• Responsible for taking and receiving customers phone calls
• Responsible for sorting correspondence
• Responding to client’s inquiries and complains
• Collating and ordering companies supplies
• Ensuring the reception area is clean and organized all time
• Updating company’s documents and files and ensuring mistakes are looked into
• Maintaining and updating meeting schedules for the company.

Social Media:

• Creating content, including text posts, video, and images for use on social media;
• Promoting products, services, and content over social media, in a way that is consistent with an organization’s brand and social media strategy;
• Scheduling social media posts using applications such as Hootsuite, TweetDeck, Canva etc;
• Interacting with clients and dealing with clients’ inquiries;
• Developing and introducing proposals to clients about our various products and services;
• Developing new social media strategies and campaigns;
• Keeping track of data and analyzing the performance of social media campaigns;
• Collaborating with colleagues from across departments to ensure branding is consistent.

Requirements

• B.Sc Degree with relevant work experience.