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Spa Therapist / Masseur

Grand Pela Hotel and Suites

Lagos, Nigeria
Views: 5

Posted: 10d

0 Applicants

Posted: 10d

0 Applicants

Overview

Grand Pela Hotel and Suites is built out of a passion for impeccable hospitality experience and as the business grew, we kept true to the passion that brought us there in the first place.

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Description


  • Handling all massages as per the hotels operational and treatment standards. Responsible for all massages and treatment related activities, and for the safetyof the guests in the massage room.
  • Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of himself/herself and all personnel involved in the massage room operation.

Duties and Responsibilities

  • Perform opening and closing procedures.
  • Schedule guest appointments.
  • Arrange workstation, treatment room, and drapes.
  • Helps promoting the massage to the SPA members and the hotel guests.
  • Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.
  • Provides individualised bodywork treatments that meet the guests needs and expectations.
  • Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
  • Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client.
  • Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
  • Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
  • Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
  • Setup and organise workstation with designated supplies, forms and resource materials; report shortages to supervisor.
  • Be familiar with all hotel/spa packages, promotions, prices and rates.
  • Ensures that a high standard of service is maintained throughout the spa.
  • Provide massage services to guests using props and/or products.
  • Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended.
  • Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times and maintain client details and confidentiality.
  • Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
  • Handle emergency procedures and report any accidents to your manager and security.
  • Handle inappropriate guest behaviour as per the hotels standard operating procedures for Inappropriate conduct for guests and therapists.
  • Frequently check with guest to promote comfort, safety and security throughout service.
  • Fill out necessary reports or data at the end of each session.
  • Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
  • Assists with washing and foldingof all linens used in treatment rooms.
  • Assists in all areas of recreation and leisure operation as and when required.
  • Carry out any other duties assigned by management.

Education

  • Diploma or Degree in a related field.
  • High School Diploma.
  • Basic Computerskills.

Experience:

  • Minimum of 2 year's massage experience in a luxury spa environment, preferably within a full service or luxury hotel.

Prerequisites:

  • Physically fit and in good health (strength is not a major requirement, but stamina is necessary).
  • Caring, positive attitude to clients.
  • Genuine interest in helping clients overcome their physical problems.
  • Extensive knowledge and experience of deep meditation and relaxation


  • Location:

Requirement

  • Level: Beginer
  • Remote: No
Salary: Not Specified
Job Type: Full time
Deadline: Jan 16, 2022
Industry: Hospitality
Company rating:

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