Technology Compliance ManagerAirtel

• To support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.
• The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor, and support audit observations and be the interface for GTM functions with auditor.

Key Responsibilities

• Process and Policy design and reengineering, designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs
• Create interface & co-ordination to ensure compliance to policies, processes, and procedures for the OPCO.
• Constantly engage with the Technology Functions (Networks & IT at Group and OpCo’s to align the processes and closure of all open issues.
• Identifies and drive projects for assigned function both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.
• Align with regulatory teams for all key QoS KPI’s for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPI’s.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
• Ensuring effective implementation of Adherence to Regulatory QoS standards and requirements.
• Effective engagement with the IA group team to define the audit and pain areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning’s tracker and close looping for the OPCO
• Ensuring all the audit observations of the OpCo’s are effectively close looped.
• Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
• Ensuring technology gaps are identified and shared with relevant stakeholders for implementation
• Interface with Networks and Information Technology for audits and closures.

Educational Qualification & Experience Required

• A Bachelor's Degree in Electrical / Electronic or Computer Science
• Minimum of 5 years experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
• Minimum of 3 years Telco Networks audit experience.
• Experience evaluating Network Architecture etc.
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills
• Relationship Management.