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Tele-collection Officer

Mwanga

Lagos, Nigeria
Views: 12

Posted: 9d

0 Applicants

Posted: 9d

0 Applicants

Description


  • Manages recovery of overdue loan
  • Contacting customers daily/weekly and informing them of their overdue loans.
  • Following up with customers daily/weekly on previous payment redemption date
  • Advising customers on the best payment options and negotiating suitable payment plans.
  • Thoroughly understands assigned portfolio and product
  • Responding to customer queries and escalating accordingly
  • Maintaining accurate, up-to-date customer account information
  • Reporting accurate customers feedback daily/weekly.

Requirements

  • Minimum of OND / HND / B.Sc qualification.
  • Previous experience in tele-collections or Customer Service will be an added advantage
  • Strong Written, Communication and Negotiation Skills.
  • Strong command of English Language and at least, one other local or international language
  • Agile, Teachable and willing to learn
  • Ability to collaborate with a team in a fast-paced environment.
  • Attention to detail and strong Listening skills
  • Persuasive, sales/marketing and analytical skills will bean added advantage.


  • Location:

Requirement

  • Level: Beginer
  • Remote: No
Salary: ₦ 0
Job Type: Full time
Deadline: Jan 25, 2022
Industry: Consulting
Company rating:

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