Telesales ExecutiveCredPal

• We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets.
• The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.
• You should also be able to liaise with the appropriate departments to resolve customer complaints.

Key Deliverables

• Sales conversion.
• Calling existing and potential customers to persuade them to the company products and services.
• Processing all customer requests accordingly.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Preferred Qualification & Requirements

• HND / B.Sc Degree in Management Sciences or related field.
• 1-2 years Experience in Telesales preferably in the financial services industry.
• Proven work experience as a Sales Executive, Sales Associate or similar role.
• Basic excel skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Flexibility to work various shifts.