job description - USER RESEARCHER
About The Role
- Define, plan, and conduct user research through various methods with different market segments
- Continually contribute to our foundational research, including frameworks that describe our users (e.g. segmentation, user journeys)
- Work with product team to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve our services.
- Effectively communicate user research findings to the team and the wider company, so that they share a strong and empathetic understanding of the users
- Deliver compelling insights to the product and design teams
- Facilitate evidence-based product and design decisions
- Develop and innovate on our mixed-methods user research practice
- Contribute to company-wide research strategy
- Conduct customer & market information reporting to gain local insights.
- Conduct post release surveys of new features and app improvements.
- Conduct regular NPS surveys and analysis to the team.
- Conduct regular review and reporting of customer feedback from all channels - Playstore, IOS store, Whatsapp group etc.
- Strengthen customer feedback channels by improving engagement to increase feedback quality.
Requirements
- At least three (3) years of user research experience in a consumer-focused company
- Bachelor’s degree in Statistics, Psychology, other Social Sciences or related field
- Broad experience in using a variety of user research methods to reveal actionable insights and are to synthesize quantitative data with qualitative user research.
- Some experience of taking software products to market and adequate knowledge of the payments or financial services industry
- Have experience with designing, running and analysing controlled behavioural experiments
- Proven experience of presenting user research findings in a wide variety of formats and contexts.
- Familiar with quantitative analysis tools and other relevant software e.g SPSS, SQL, User Testing etc
- Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
- Excellent storyteller and communicator, able to speak fluently to business people, designers, engineers and other key partners
- Dedicated advocate of a user-centred approach to product development
- Enjoy collaborative work in a dynamic, data-driven, creative environment.
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About the company
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An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.