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Virtual Customer Care ExecutiveArami Essentials

LagosNigeria
a year24 Applicants
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Salary:150,000.00 (monthly)

job description - Virtual Customer Care Executive


  • The ideal candidate will work strictly off-peak hours i.e. 5:00 pm to 9:00 am WAT on Monday to Saturday and 3:00 pm on Saturday to 9:00 am on Monday.
  • The Virtual Customer Care Executive reports to the Customer Care Lead and is to assist in handling our fast-growing customer base.

Duties and Requirements

  • Respond to all direct messages and chats across all channels -Instagram, WhatsApp, Twitter, Facebook, Webchats
  • Respond to all emails received on the customer care and orders emails
  • Share all mentions of Arami on Instagram & all reviews/pictures/videos received via Instagram direct message in the customer engagement Slack channel
  • Send all Arami Earth process emails
  • Fill customer care report tracker sheet
  • Create manual orders
  • Ensuring customer satisfaction at all times
  • Processing complaints and ensuring resolution
  • Other duties that may be assigned.

Qualifications and Experience Required

  • HND / B.Sc in any Social Sciences discipline
  • Good knowledge of Customer Relations Management (CRM)
  • At least 2 – 3 years experience in Customer Service.

Knowledge, Skills and Abilities (KSA) Required:

  • Good knowledge of Social Media
  • Great communication and time management skills
  • Ability to complete tasks on time with little supervision
  • Attention to detail
  • Quick decision making
  • Patience
  • Reliability - the ability to deliver the promised service in a consistent and accurate manner.
  • Assurance - the knowledge level and politeness of the representative and to what extent they create trust and confidence.
  • Empathy - to what extent a representative cares and gives attention.
  • Responsiveness - how willing the representative is to offer a speedy service.Academic.


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